Frequently Asked Questions

How long does a project take?

Typically, your custom piece will be in your hands 2-4 weeks after we've finalized your design. However, because each project is different, the time it takes to complete your project may vary. Here's a rough breakdown of how long each part of our process takes:

Design: As long as it takes for you to tell us it's perfect

When it comes to creating your design, we'll work at your pace. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. Others may prefer to design and iterate with us over many weeks, or even months.

Production: Approximately 2-4 weeks

Once you've approved a design, we'll manufacture your piece, finishing all the details by hand. When it's ready, we'll send you photographs of your finished piece so you can give us your seal of approval before we ship it to you.

Shipping: 1-3 days (domestic), Approximately 1 week (international)

We offer free shipping within the US via FedEx or USPS, and we ship international packages via DHL Worldwide Express, one of the fastest services available. Depending on location, international shipments can sometimes be delayed by local customs for inspection, which can extend the delivery time.

How much will my piece cost?

Unlike other jewelers and jewelry stores, each piece of jewelry we produce starts off as a brand new idea. Because of that, it’s difficult to know how much a piece is going to cost without knowing a bit more about the idea you have in mind.

The easiest way to figure out how much your piece will cost is to start a consultation with us and let us know what you're looking for - we can provide an estimate with only a few details.

We're able to produce heirloom-quality custom jewelry for prices that are comparable to what you'd pay for similar quality pieces off the shelf. If you're purchasing a piece of jewelry that you want to last a lifetime (like an engagement ring, anniversary present, or family heirloom, for instance), then we offer the opportuntity to have something made just for you for roughly the cost of something that's been mass-produced.

However, custom designing and making every piece one-of-a-kind at such high quality means we can’t offer jewelry at the prices of fast fashion brands.

When do I get to see a design? Do I have to pay first?

There's no charge to discuss your design and price out options with our team. We request a deposit prior to producing 3D models and renderings of your design and that deposit goes toward the final cost of producing your piece.

Do you offer a warranty?

We stand behind our jewelry 100% and we offer a comprehensive set of warranties so that you can purchase with confidence.

Lifetime Manufacturer Warranty

We guarantee our workmanship and take responsibility for any structural defects.

Certificate of Authenticity

All the materials (metals, diamonds, and gemstones) we sell are authentic and properly specified in your proposal agreement.

Accent Stone Loss Warranty

If any small accent gems (<$100 value) break or fall out of their settings in the first year after we create the ring or within a year of us performing maintenance on the ring, we’ll replace them free of charge.